Bharat Lall, MD, earned his medical degree from the University of Glasgow in Scotland in 1979. He practiced medicine until the early 1990s, when he launched a new career in the hospitality industry. President of Pinnacle Hotels USA since 1998, Dr. Bharat Lall now leads this enterprise with nine hotels, 1,500 rooms, and over 500 employees.
With vacationers planning trips for the upcoming summer months, now is a great time to freshen up on etiquette for hotel guests. When checking in, be truthful about the number of guests staying in your room. Parents can help their children learn to be polite hotel guests as well by teaching them to keep their voices at a reasonable volume, and encouraging them to walk through public spaces instead of running. Adult guests should also keep noise levels low.
Leaving the room tidy will help housekeeping staff to clean quickly and thoroughly. Keep objects off the bed, clothing items stored inside the wardrobe, and trash in the wastebaskets. Don’t forget to say thank you to hardworking housekeepers in the form of a tip; $3 to $5 a night, tipped daily, is best. Reduce the heat or air conditioning, lights, and any small appliances before heading out for the day. Finally, don’t forget to give feedback via the hotel survey, as comments are valuable to hotel management.